We're so excited to pack a little bit of care and comfort into your journey. Here’s what you can expect once you place your order:

📦 Order Processing Time
We carefully prepare each order to ensure it reaches you in perfect condition. Please allow 1-3 business days for your order to be processed.

🚛 Shipping Timelines

• Metro Areas: Delivery within 5-8 business days after processing.
• Provincial Areas: Delivery within 7-10 business days after processing.

🕊️ Special Care for You
If your order includes personalized items, handcrafted products, or limited-edition collections, they may take a little longer to ship. These pieces are made with extra care and intention—just for you.

🌍 International Shipping
We’re happy to send Vivere Journey items around the world. For international orders, delivery times will depend on your location, ranging from 10-15 business days. We’ll keep you updated every step of the way.

💌 Track Your Journey
Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package right to your doorstep.

We hope this little wait builds excitement for the care, calm, and grounding that’s on its way to you. Thank you for letting Vivere Journey be a part of your wellness routine!

At Vivere Journey, we prioritize your satisfaction and strive to provide exceptional products that support your wellness journey. If you are not fully satisfied with your purchase, our return policy is here to assist you.

Eligibility for Returns

1. Timeframe: Returns must be initiated within 30 days of receiving your order.
2. Condition: Products must be unused, in their original condition, and include all packaging, tags, and accessories.
3. Non-Returnable Items:

• Personalized or customized products.
• Gift cards and promotional items.
• Final sale or clearance items.

Return Process

1. Submit a Request: Contact our customer care team at support@viverejourney.com to initiate the return process. Please provide your order number and a brief reason for the return.
2. Approval and Instructions: Once your request is approved, we will provide a return authorization and detailed instructions.
3. Shipping the Return: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

1. Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
2. Shipping fees are non-refundable, except in cases of damaged, defective, or incorrect items.
3. For exchanges, a new item will be shipped once the return is processed.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Provide photos of the issue, and we will arrange for a replacement or full refund, including return shipping.

Limited Edition Products
For limited edition items, returns are subject to availability. If a replacement is unavailable, a refund or store credit will be offered.

We value your trust and strive to make your experience with Vivere Journey as seamless as possible. Should you have any questions, please don’t hesitate to reach out to our support team.

Thank you for choosing Vivere Journey! 💚